Update wacom tablet driver5/8/2023 ![]() It wouldn't take much to combine that data with other data sets to de-anonymize it.Ĭonsidering the price of Wacom's hardware, spyware like this shouldn't be bundled in it, even if there's an option to opt out of it. And based on the Analytics page they linked to, it sounds like Google's idea of "anonymization" is simply removing the last octet from one's IP address, in other words, putting you into a pool of just 256 addresses, relatively few of which are likely to be running Wacom hardware. It's likely that they only receive anonymized data from Google, which might also be aggregated for them, but Google is still getting that data prior to anonymization, and who knows what they do with it. We do not know who users are as individuals and cannot see what users are creating or doing in third-party software applications."I like how she focuses on " most common function settings for pen buttons" and "most frequently viewed tabs or selected links in the Wacom apps" while largely ignoring the main point of the report about how they are logging the names of all applications being run on the system and at what times those applications are in use. We cannot relate to any specific users as the data are anonymized and aggregated. 'right click' or 'undo') or the most frequently viewed tabs or selected links in the Wacom apps," Melissa Ashcraft, Wacom's director of marketing communications, wrote. "Our development and customer care teams could review across all aggregated users of a product, for instance, the most common function settings for pen buttons (e.g. We've reached out to Wacom for a comment on Heaton's findings and will update this post if the company responds. Even the most innocent actions look sketchy when done in secret. If the company sees that a lot of Wacom tablet owners experience problems after using Adobe Illustrator, for example, it can investigate the issue.įailing to disclose this information could be a problem, though, and it doesn't exactly inspire confidence even if everything's on the up-and-up. Wacom likely uses this data to troubleshoot any problems with using its tablets in specific apps. Heaton said he needed to use Wireshark, a popular app among the security-conscious that monitors network traffic, as well as a cybersecurity utility called Burp Suite to piece together the information Wacom's driver gathered to share with Google Analytics. ![]() the Wacom Driver, the OS continues to protect the Mac. If an app is downloaded from the internet or directly from a developer, i.e. macOS offers many security features to keep the computer safe from applications not downloaded directly from the App store. That's a lot of information for a drawing tablet driver to collect about a customer's system. Updated Setting up the Wacom driver with macOS can be challenging due to OS security settings. The driver seemingly recorded when the app was opened too, and the report included a string of characters that could serve as a unique identifier for Heaton's laptop (opens in new tab). A software engineer named Robert Heaton reported (opens in new tab) Wednesday that Wacom's driver sent details about every app he opened to Google Analytics. It appears this driver is now fixed.Wacom tablet owners might be sharing more information with the company than expected. ![]() After the restart the Core Isolation Feature is still active. ![]() It's unacceptable that 9 months are not enough to fix it.Įdit, : I have just received and installed the update to driver version 6.3.45-1 through the Wacom Control Panel. It is November and it is still here in the Windows 11 driver package. Wacom has known about this issue since February 2021, reproduced and acknowledged it, and stated that a new driver from FTDI is available that does not cause the issue. I found this thread containing a fix by removing the driver safely: Windows 11 has the security feature on by default and it stops Spectre and all attacks using the same attack vector. The offending driver is part of the newest Wacom tablet driver, which is labelled as a Windows 11 driver package. Luckily I installed my Wacom tablet a couple days later as the only new device so it cut down on finding the culprit by a lot. ![]() The cause was a driver called ftdibus.sys. For anyone who uses Windows 10 or 11, I found the Core Isolation feature turned off on my fresh Windows 11 installation. ![]()
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